Privacy Policy

This privacy policy describes how TRS Mobile Lube collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, contact information (phone number, email address), and vehicle details, which you provide when booking a service or contacting us.
  • Payment Information: We collect payment information, such as credit card details, to process your payments. This information is securely processed by our payment service providers.
  • Website Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data helps us improve our website and services.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To schedule and perform mobile oil change and maintenance services, including fleet, boat, and RV services.
  • Communication: To communicate with you about your bookings, provide updates, and respond to your inquiries.
  • Payment Processing: To process payments for our services.
  • Improving Our Services: To analyze website usage data and customer feedback to improve our services and customer experience.
  • Marketing: To send you promotional offers and information about our services, with your consent. You can opt out of receiving marketing communications at any time.

3. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data, such as payment information.
  • Secure Storage: Storing your information on secure servers with limited access.
  • Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

4. Sharing Your Information

We may share your information with the following third parties:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors and IT support.
  • Legal Compliance: We may disclose your information if required by law or legal process.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website.
  • Analytics Cookies: These cookies help us understand how you use our website and improve its performance.
  • Marketing Cookies: These cookies are used to personalize your experience and show you relevant ads.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at (509) 513-2225 or via email: trsmobilelube@gmail.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our website and services after any changes constitutes acceptance of the new policy.

9. Contact Information

If you have any questions or concerns about this privacy policy, please contact us at (509) 513-2225 or via email: trsmobilelube@gmail.com.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.